Incident and request handling
Technical backup to address situations that affect the operation of existing platforms and analytics solutions.
Specialized support
Specialized support to keep your platforms running
Specialized support is designed for organizations that need expert backup to handle incidents, requests, adjustments, stabilization, optimization, and preventive or corrective maintenance of existing platforms and analytics solutions.
Technical continuity
Technical continuity on existing platforms
Synaptica supports cloud, on-premise or hybrid environments that require technical continuity, change management, updates, patches, operational support, DataOps or platform administration.
What the support includes
What the support includes
Adjustments and stabilization
Interventions aimed at correcting behaviors, stabilizing environments and restoring expected operation.
Focused optimization
Targeted review and adjustment to improve performance, efficiency or resource use in deployed solutions.
Hour bundles or recurring schemes
Flexibility to address occasional needs or maintain continuous technical assistance according to each organization's requirements.
Technical assistance on existing platforms
Practical support on cloud, on-premise or hybrid environments that require continuity, maintenance and change management.
A service different from a managed model
A service different from a managed model
Specialized support
- Technical assistance
- Incidents
- Adjustments
- Stabilization
- Maintenance
- Focused optimization
- Assistance on existing platforms or solutions
Managed Analytics Services
- Operation
- Monitoring
- Operational governance
- Evolution
- Continuity of critical analytics capabilities under a managed model
Value for the business
It maintains the continuity of analytics solutions and reduces the technical workload on internal teams.
Frequently asked questions
Specialized support addresses specific or recurring needs on existing platforms and solutions. Managed Analytics Services is a broader, ongoing managed model.
