Technical leadership
A point of reference responsible for aligning people, processes and technology around clear business objectives.
Managed Analytics Services
Managed Analytics Services
Managed Analytics Services supports organizations that need to operate, monitor, govern and evolve critical analytics capabilities continuously.
This model relieves internal teams of technical workload and strengthens continuity, backup, documentation, operational governance and ongoing improvement.
A managed model
A managed model for critical analytics capabilities
Assigned consultants
Talent with the right profile for each analytics capability, integrated into the organization's pace and structure.
Backup resources
Additional technical capabilities available to maintain continuity during absences or demand peaks.
Knowledge transfer
The managed operation leaves installed and documented capabilities so the client gains progressive autonomy.
Documentation
Records, procedures and repositories that support traceability, operation and decision-making.
Follow-up
Periodic review of the service status, progress, risks and improvement opportunities with the client.
What's included
What's included
Continuous operation of analytics capabilities
Recurring execution of processes, reports, models and analytics assets that require daily stability.
Monitoring and follow-up
Oversight of the status and performance of deployed platforms, processes and solutions.
Evolution of platforms, processes or solutions
Gradual improvements that adjust existing capabilities to new business or technology needs.
Operational governance
Definition and enforcement of roles, standards, controls and agreements that organize analytics operations.
Continuity schemes with technical leads and backup resources
A support structure that ensures continuous technical coverage with defined roles and backup.
SLAs defined according to service scope
Service level agreements are built and adjusted to the scope agreed with each organization. We do not publish generic SLAs.
Continuity, governance and improvement
Continuity, governance and improvement
The model strengthens operational continuity with clear documentation, backup resources and defined technical leads. Operational governance organizes roles, agreements and controls, while ongoing improvement identifies opportunities to evolve platforms, processes and solutions.
Difference from specialized support
Difference from specialized support
Specialized support
- Point-in-time or recurring technical support
- Incidents
- Adjustments
- Stabilization
- Maintenance
- One-off optimization
Managed Analytics Services
- Continuous operation
- Monitoring
- Operational governance
- Evolution
- Continuity of critical analytics capabilities under a managed model
Business value
Ensures continuity and evolution of critical analytics capabilities under a managed model.
Best practices and continuity
Best practices and continuity
Continuity
Coverage planning, backups and contingency scenarios so analytics capabilities are never interrupted.
Security
Security criteria applied to operations, access and information handling in line with each organization's policies.
Documentation
Procedures, architectures, catalogs and records that make the service's operation explicit.
Governance
Roles, responsibilities, agreements and control mechanisms that guide daily analytics operations.
Operation
Disciplined execution of analytics processes with monitoring, improvement and progress reporting to the business.
Managed Analytics Services
